Information is only useful if those who receive it have a clear understanding of its meaning and information management systems are only successful if they are used to inform the decision-making process, to increase agency performance and to improve outcomes. An effective information management plan must include training for all agency staff that interface with data collected or information produced by the system. Training is important for the appropriate use of each component of the information management system so that the system is useful and useable for staff.
Agency leaders and senior staff should manage with data as a central component within the training and professional development program offered. Systems should be usable for all staff and the agency culture should promote the active use of training on the various aspects of managing information.
Information management projects must be carefully designed to address the potential training requirements that may surface:
The following are sample training offers available: