INTEROPERABILITY

Technology Guidance for the Horizontal Integration of Health & Human Services

 

The full Technology Guidance is available here. (PDF)

 

This guidance provides an overview of technology's supporting role, identifies the challenges faced by health and human service leaders to build horizontally integrated and interoperable eligibility determination systems, as well as enterprise-wide Service Oriented Architectures capable of linking disparate databases from various agencies that serve the same clients, and discusses recent federal policy opportunities that can be used to effectively leverage technology to ensure that the desired outcomes are achieved. 

 

  • How does IT fit within the larger context of the health and human service enterprise? 
  • What is service-oriented architecture (SOA)? 
  • What are the challenges facing IT adoption today? 
  • How should these challenges be addressed, and what policy tools are currently available to do that? 
  • Relative to OMB's A-87 Cost Allocation Exception components, which ones should human service agencies be sure to make maximum use of? 
  • What action steps should states take now in terms of IT and supporting IT policies to ensure they achieve their vision? 

 

While the subject of this guidance is "technology," it is not intended solely for IT leaders or staff. All too often, "IT issues" are labeled as something not for general consumption by governors' budget and policy staffs, commissioners/secretaries of departments or agency heads. The purpose of this paper is not to discuss the "boxes and wires" that typically constitute the grist of an IT discussion. Rather, this paper is intended primarily for those decision-makers and their advisors just mentioned who influence key policy and operational choices during today's atmosphere of having to make difficult choices based on budget realities. It provides background information on unique opportunities to leverage important, but time-limited, funding opportunities to build enterprise-wide solutions that transcend the organizational silos of the past that have prevented all of us from having the most complete picture possible of clients served by both health and human service programs. It is vitally important that the outcomes that are critical to integrated program service delivery and processes to ensure delivery should drive all technology modernization efforts. 

 

 

 

 

Last Updated: 12/12/2016


National Workgroup on Integration




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