ACCESS CHANNELS AND ENGAGEMENT

The latest technologies—available to the health and human service system—are employed to enhance existing and generate new access paths to ease how consumers apply for and gain entry into program offerings. Public health and human service agencies, community partners, and consumers work together to navigate, test, and evaluate the human service system’s strengths and make recommendations for improvements.  Consumers are empowered to make informed program choices based on what they identify as their needs.

  • The Association of Government Accountants (AGA) Citizen Centric Reporting (CCR) initiative has developed a template for governmental entities to produce an attractive concise, four-page document in plain language that spells out the basic facts citizens need to get a full picture of their government’s performance. The CCR can be used to take a proactive, rather than a reactive approach to interacting with citizens and other stakeholders. It been effectively used to communicate with legislative bodies and other funders. It can be applied to any level of government or to a specific program. See how New Mexico and Idaho have applied it to human services. In addition to the template, CCR staff will provide feedback as you work on your communication. Ready to begin? Want more information? Visit www.agacgfm.org/CCR
  • The Frameworks Institute designs, conducts, and publishes communications research to prepare nonprofit organizations to expand their constituency base, build public will, and further public understanding of specific social issues. Its work stems from an approach called Strategic Frame Analysis™ that is based upon theories and methods used across the cognitive and social sciences to understand how people think about complex issues.
 
Please answer these four questions to tell us about information gaps and what to scale to improve your experiences.

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